The GUTS dashboard supports two types of PSPs: Mollie and Stripe. You can create an account for either. It's highly recommended to implement the API keys to your organisation ASAP, so your PSP is connected.
Mollie
If your Mollie account is set up successfully you can navigate to Developers > API keys to find your personal 'Live API key' (or click here). This key needs to be implemented in your organisation. Find out how to do that here.
Payment methods
You are in charge of the different kinds of payment you would like to offer. This concerns payment options throughout your organisation - so all of the events under your organisation will offer the same options. On the left side of your Mollie dashboard go to Settings > Website profiles, click 'Payment methods' and choose which one is switched on or off. (Or go to website profiles here directly.)
Viewer account
If your ticketeer is handling a big chunk of your ticket support, it is encouraged to give them permission to "view" your account. Customer often have questions about payments - which can only be found in Mollie. If you would rather not give the ticketeer access to your account, they have to forward those questions to you. This results in more work for everyone and a longer wait time for the customer.
How to add your ticketeer
On the left in your Mollie dashboard you will find 'Settings' (under Notifications) and choose 'Team' (or click here). Choose the option 'Add Member'. Add the given email address and choose the kind of permission. 'Viewer' is the most limited. If you would like your ticketeer to be able to solve issues - for instance by allowing us to do refunds - you can give them 'Support' permission.
Stripe
If your Stripe account is set up successfully you can insert the keys in your organisation. Your API keys in Stripe can be found on the left menu choosing Developers > API keys (or click here) .
The dashboard will ask for two keys:
Secret key in Stripe (sk)
Publishable key in Stripe (pk)
Payment methods
You are in charge of the different kinds of payment you would like to offer. This concerns payment options throughout your organisation - so all of the events under your organisation will offer the same options. You do have to switch all the methods to 'Active' manually in your Stripe account.
Find this at 'Payment Methods' (click here). In euro's all the options will be offered and in other currencies only (credit)'cards'.
Important: Stripe payment check
It is not possible for GET Protocol to double-check the Stripe keys. This is why it is very important to test the payment first before you go live. You can do this by creating a test event or test ticket of at least €0,50 and then purchase a ticket yourself. After that, also double-check if your Stripe webhook is live: https://dashboard.stripe.com/webhooks
Viewer account
If your ticketeer is handling a big chunk of your ticket support, it is encouraged to give them permission to "view" your account. Customer often have questions about payments - which can only be found in Stripe. If you would rather not give your ticketeer access to your account, they will have to forward those questions to you. This results in more work for everyone and a longer wait time for the customer.
Go to 'Settings' in your Stripe dashboard and choose 'Teams' (or click here). Here you'll find the option 'Add Member'. Fill out the email that is given to you, and choose what kind of permission you want to give. 'View only' access is the most limited. If you would like your ticketeer to be able to solve issues - for instance by allowing us to do refunds - you can give them 'Support Specialist' permission.
