If you want to invalidate tickets, you will first need to open the personal ticket page of the customer. Read how that works here.
First, choose the tickets you want to invalidate and use 'Batch action' to go to Invalidate:
If needed, you can invalidate 1 or more tickets of the attendee. You have 3 options when invalidating:
- Automatic refund: the amount is automatically refunded to the attendee. This option is only available when an attendee bought the tickets online using iDeal or credit card.
- Manual refund: you can use this option if you want to refund with cash, retour pin or any other manual way.
- Invalidate without refund: you can use this option if you want to refuse access and don’t want to refund at all.
If you invalidate tickets through the dashboard, you can choose whether you want to refund the total amount or only a part of it. You can choose if you want the tickets to be available again or to be blocked. If you don't choose anything, the tickets will be automatically be blocked in the category 'Uncategorised'.