In this article we explain rebooking tickets.
Please note: It's not possible yet to rebook the tickets and let the customer pay extra via the system. So only use this with tickets of the same price or make sure that the customer pays the additional price of the new ticket in a different way (like cash).
For example, a customer bought a ticket for Saturday and wants to switch it to Sunday. Within the dashboard there is no function yet where you can move the ticket to another day by pushing one button.
That is why we will invalidate the existing ticket and then book in a new ticket.
Step 1: Invalidate ticket
We will invalidate the tickets, and ensure that the money goes out of the reports for this event.
Open the old tickets of the customer that you are going to convert. Read here how to do so.
Tick all tickets you want to convert and click, via the Batch action button, on Invalidate:
You will now see the following screen and choose option 2: Invalidate with manual refund
And choose a payment method that you will also use for booking. For example other.
The attendees tickets will be canceled and the ticket money has been refunded via the payment method "other". Copy / save the customer's 06 number, you will need this for the next step.
Step 2. Book a ticket
Go to the event for which the attendee now wants tickets. Open the "Customers" tab and click "Sell tickets". Choose the ticket, the number of tickets and the visitor's phone number.
Under "Note" you can also indicate the reason for this manual action. This is an internal note. The customer does not see this and it is not visible in your reports.
At "Receive money" you choose the same payment method as you chose in step 1:
When you click next, you will have an confirmation page:
When you click 'Confirm' the customer will receive a message the new tickets.
Followed all the steps? This is what we did:
We invalidated the old tickets, with payment methode 'other'. This means that the customer no longer has access to the old tickets. The money is no longer in your revenue reporting, because you chose refund.
Then we booked in new tickets, with payment methode 'other'. This means that the customer will receive the new tickets. The money is added in your revenue reporting, because you booked the tickets in and paid by 'other'.