In this article we explain rebooking tickets.
For example, a customer bought a ticket for Saturday and wants to switch it to Sunday. Within the dashboard there is no function yet where you can move the ticket to another day by pushing one button. That is why we will invalidate the existing ticket and then book in a new ticket.
Step 1: Invalidate ticket
We will invalidate the tickets, and ensure that the money goes out of the reports for this event.
Open the old tickets of the visitor that you are going to convert. Tick all tickets and click, via Batch action, on Invalidate:
You will now see the following screen and choose option 2: Disable with manual refund
And choose a payment method that you will also use for booking. For example other.
The attendees tickets will be canceled and the ticket money has been refunded via the payment method "other". Copy / save the customer's 06 number, you will need this for the next step.
Step 2. Book a ticket
Go to the event for which the attendee now wants tickets. Open the "Attendees" tab and click "Sell tickets". Choose the ticket, the number of tickets and the visitor's phone number.
Under "Note" you can also indicate the reason for this manual action. This is an internal note. The visitor does not see this and it is not visible in your reports. At "Receive money" you choose the same payment method as you chose in step 1:
When you click next, you will have an confirmation page:
When you click 'Confirm' the attendee will receive a message of his/her new tickets.